General Frequently Asked Questions
Q. How much does shipping cost?
Standard shipping is free on every order within the United States. Any faster shipping options available for your address are shown at checkout.
Q. When can I expect my order to arrive?
All orders are processed and shipped out within 24 hours. Once shipped, you will receive an email containing your order information and tracking number. If you ever have any questions about your order, feel free to contact us anytime at support@ecoelectronix.com.
Q. Can I order in bulk for my office or business?
Yes. If you're buying several staplers for an office, school or business, apply for a wholesale account to get volume pricing, or email us at support@ecoelectronix.com with how many units you need. Every unit comes with our Lifetime Warranty.
Q. How long do I have to return my item?
You have 30 days to return your item for a full refund. After 30 days, you are covered by our Lifetime Warranty Policy.
Q. What does the EcoElectronix™ Lifetime Warranty Cover?
All EcoElectronix products are protected by our Lifetime Warranty Replacement Policy*. We guarantee our product(s) to be free from all defects caused by faulty materials or parts**. If your EcoElectronix product exhibits signs of faulty materials or parts we will replace it at no charge to you, and replacements ship free within the United States.
If you have any questions about our warranty policy or think your EcoElectronix product is defective please contact us anytime using our Contact Us form.
You Can Register Your Warranty Here
* EcoElectronix products can be registered anytime after the date of purchase. Purchase must be made through an authorized dealer/seller for the warranty to be valid. Authorized sellers include: Amazon.com, Amazon.co.uk, and https://www.ecoelectronix.com/
** The EcoElectronix Lifetime Warranty does not cover defects caused by misuse.
EX-25 Stapler Frequently Asked Questions
Q. Does any downward pressure need to be applied to the EX-25 in order to operate?
No pressure needed, the automatic trigger senses when you slide in the paper, and staples automatically.
Q. How do I load a full strip of staples into the Stapler?
First, install 6 new AA Alkaline batteries or connect the stapler to the included AC Power Adapter. Next, press the "PUSH" button on the back of the stapler.
The staple tray should pop out slightly allowing you to pull the tray out the rest of the way by hand. If you feel some resistance when pulling, this is completely normal. The stapler has a very solid build, so don't be afraid to give the tray a good pull.
Once staples are loaded, push the tray in until you hear a "click" sound. You're ready to go!
Q. What kind of staples should I use?
We recommend standard full-strip staples. Standard staples are considered to be 1/4” or 26/6. The 26 represents the gauge of the staple (wire thickness), and the 6 represents the leg length of the staple in millimeters. Since 6 millimeters is about equal to 1/4", you'll see most brands advertise their staples as standard or 1/4". To prevent jamming, we recommend using high quality staples.
Q. How is your product Eco-friendly?
We manufacture our products with materials that are RoHS compliant. That means our products are free from known hazardous substances found in many of today's electronic products. In addition, 1% of every purchase goes toward protecting our oceans. Learn more about our 1% for Our Oceans pledge.
Q. What is the range of the Stapler's adjustable throat depth (also known as staple depth)?
You can adjust the stapling depth to as shallow as .25” and as deep as 1.5” in 1/10" intervals. The stapling trigger is very sensitive. Little force is needed when sliding in your stack of papers.